Frequently Asked Questions
Everything you need to know about our products and services
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to monitor your shipment's progress in real-time.
What is your return and exchange policy?
Due to the intimate nature of our products, we generally do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 48 hours for a replacement.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
Are Sirona products safe for sensitive skin?
Yes, our products are dermatologically tested and formulated with safe ingredients. However, we always recommend performing a patch test or consulting your physician before use.
Do you offer international shipping?
Currently, we ship primarily within India. For international inquiries, please reach out to our customer support team to check availability for your specific location.
Is my personal information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure that your personal and financial data is protected at all times.